Complaints Procedure

Charlie’s commitment to service

Charlie Sherrard KC is committed to providing excellent service at all times. However, if you have a complaint about the service you have received, he encourages you to let him know as soon as possible so that he can address your concerns. It is not necessary to involve solicitors in order to make your complaint, but you are free to do so should you wish.

Important Time Limits

Please note that there are strict time limits for complaints:

• Any complaint to the Legal Ombudsman must be made within one year from the act or omission being complained about, or one year from when you should reasonably have known there was cause for complaint.
• There is a time limit of six months from receiving a final response to refer the matter to the Legal Ombudsman.

Charlie must have regard to this timeframe when deciding whether he is able to investigate your complaint. He will not therefore usually deal with complaints that fall outside of the Legal Ombudsman’s time limits, although the Legal Ombudsman can extend the time limit in exceptional circumstances.

Who Can Complain

The Legal Ombudsman will only deal with complaints from consumers, meaning complaints from Charlie’s direct clients. If you are not his client and are unhappy with the outcome of an investigation, you should contact the Bar Standards Board rather than the Legal Ombudsman. Details of how to contact the BSB can be found at the end of this procedure.

How to Make a Complaint

For details of how to make a complaint, please follow the official 2BR Chambers procedure:

Complaints Procedure - 2BR - Barristers Chambers.

Contact Information

If you have any questions about this complaints procedure, please contact:

Email: csherrard@2br.co.uk
Phone: +44 (0)20 7440 8888
Address: 2BR Chambers, 95 Chancery Lane, London, WC2A 1DT